Virgin Games Casino Cookies Policy
Virgin Games Casino uses cookies and similar technologies to help its website operate, remember your preferences, understand how visitors use the service, and present relevant communications. This Cookies Policy explains what these technologies are, the purposes for which they may be used, and the choices available to you.
This policy applies to visitors and account holders using Virgin Games Casino online services. It should be read together with the casino's other applicable privacy and account information. Virgin Games Casino is intended for customers aged 18 and over.
What Cookies Are
Cookies are small text files placed on your computer, smartphone, tablet, or other internet-connected device when you visit a website. They allow the website to recognise your device and retain certain information between pages or visits.
Some cookies are created by Virgin Games Casino and are known as first-party cookies. Others may be placed by service providers that support functions such as analytics, security, communications, or advertising. These are commonly called third-party cookies.
Cookies can be session-based or persistent. Session cookies generally expire when you close your browser, while persistent cookies remain on your device for a defined period or until you delete them. The period of storage depends on the purpose of the cookie and the settings applied to it.
Similar technologies, including pixels, tags, software development kits, and local storage, may perform functions comparable to cookies. In this policy, the term cookies includes these technologies where appropriate.
Types of Cookies
Virgin Games Casino may use different categories of cookies. Each category serves a distinct purpose, although a single cookie may support more than one activity. The categories described below are intended to help you understand how cookies contribute to your experience.
- Essential cookies support core website functions, security, account access, and responsible operation of the service.
- Performance cookies provide information about website use, including pages visited, loading performance, and possible errors.
- Functional cookies remember choices and settings so that the website can respond more effectively to your preferences.
- Marketing cookies may help measure campaigns and display or assess communications that are more relevant to your interests.
Cookie names, providers, lifetimes, and purposes may change as Virgin Games Casino updates its website, introduces new features, or changes its service providers. Where a consent tool is provided, it should offer more specific information about the cookies active at that time.
Essential Cookies
Essential cookies are necessary for the website and account services to function properly. They may be used to maintain a secure session, help you move between pages, preserve information during an account or payment process, and identify technical problems.
These cookies may also assist with security measures, fraud prevention, traffic management, and the protection of the website against misuse. Without them, services that you request may not operate reliably or may be unavailable.
Because essential cookies support the basic operation of Virgin Games Casino, they generally cannot be switched off through the website's optional cookie settings. You may be able to block them through your browser, but doing so can prevent sign-in, game access, navigation, or other account functions from working as intended.
Performance Cookies
Performance cookies collect information about how visitors use Virgin Games Casino. They can help identify popular pages, measure response times, understand how users navigate the site, and detect areas where the online experience may be improved.
The information gathered through these cookies is generally used in an aggregated or analytical form. It may help the casino assess whether a feature is working correctly, investigate errors, improve accessibility, and make the site easier to use across different devices and browsers.
Performance cookies are not normally required for basic browsing. Where consent is required, these cookies will be used only in accordance with the choices made through the available cookie controls. Refusing them should not prevent access to essential account functions, although it may limit the information available for improving the service.
Functional Cookies
Functional cookies allow Virgin Games Casino to remember information that makes your visit more convenient. Examples may include selected language or display preferences, region-related settings, and information about choices made during a previous visit.
These cookies can reduce the need to repeat the same selections and may support features that are tailored to the way you use the website. They may also help the casino provide a more consistent experience when you return using the same device or browser.
If you reject functional cookies, the website should remain available for essential purposes, but certain preferences may not be retained. You may need to make the same selections again, and some optional features may operate with their default settings.
Marketing Cookies
Marketing cookies may be used to understand the effectiveness of promotional activity, limit the number of times a communication is shown, and help deliver content that is more relevant to your interests. They may also help Virgin Games Casino and its authorised service providers measure visits that result from a campaign.
These cookies can collect information about browsing activity across a website or, in some cases, across different websites and services. The information may be associated with a browser, device, or online identifier. It is not necessarily used to identify you directly, and the extent of processing depends on the relevant provider and your available choices.
Marketing cookies are optional where consent is required. If you decline them, you may still see advertising or promotional content, but it may be less relevant and campaign performance may be measured less accurately. Your decision about marketing cookies does not change the rules that apply to your casino account, eligibility, or participation in games.
Managing Cookies
When you first visit a Virgin Games Casino website that uses optional cookies, a cookie banner or preference tool may allow you to accept, reject, or customise certain categories. Your choices may be stored so that they do not need to be repeated on every page.
You can also control cookies through your browser settings. Most browsers allow you to:
- View cookies stored on your device.
- Delete existing cookies.
- Block cookies from particular websites or all websites.
- Allow cookies only during a specific browsing session.
- Receive a notification before cookies are stored.
The method for changing these settings differs between browsers and devices. Browser controls may affect all websites, not only Virgin Games Casino, so review the available options carefully. Blocking essential cookies can interfere with account access, security checks, game loading, and other core functions.
If you have questions about this policy or how cookie choices affect the service, you can contact Virgin Games Casino at [email protected]. Do not include sensitive account credentials or payment information in a general support message.
Third-Party Cookies
Virgin Games Casino may work with selected third-party providers that place or access cookies for services such as website analytics, technical performance, security, customer communications, or campaign measurement. These providers may process information according to their own privacy notices and contractual responsibilities.
Third-party cookies may allow a provider to recognise a browser or device when it interacts with more than one service. The casino does not control every aspect of a third party's technology, including its cookie lifespan or internal processing methods. For that reason, you should review the relevant provider's information where further detail is needed.
Third-party services may change over time. If a new service introduces optional cookies, Virgin Games Casino will take appropriate steps to provide information and obtain consent where this is required. You may be able to refuse these cookies through the casino's preference tool or directly through your browser.
Policy Updates
Virgin Games Casino may update this Cookies Policy when its website, technologies, service providers, or operational practices change. Updates may also be made to improve clarity or reflect developments in applicable guidance and data protection expectations.
When changes are made, the revised version will be made available through the relevant website or service. The effective information will be the version displayed at the time you use Virgin Games Casino. If an update requires renewed consent, you may be asked to review your preferences again.
We recommend checking this page periodically so that you remain informed about how cookies are used and which controls are available. Continued use of the website after an update does not remove any consent choices that you have made where those choices remain applicable.
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